Quality Assurance

A quality assurance manager is responsible for ensuring a product or service meets the established standards of quality including reliability, usability and performance. Preventing errors in manufacturing or production that lead to product defects. Testing products extensively before their release.

Duties And Responsibilities:

• determining, negotiating and agreeing on in-house quality procedures, standards and specifications
• assessing customer requirements and ensuring that these are met
• setting customer service standards
• specifying quality requirements of raw materials with suppliers
• investigating and setting standards for quality and health and safety
• ensuring that manufacturing processes comply with standards at both national and international level
• working with operating staff to establish procedures, standards, systems and procedures
• writing management and technical reports and customers’ charters
• determining training needs
• acting as a catalyst for change and improvement in performance and quality

Minimum Qualifications :

• Bachelor's degree and two years of relevant experience
• Professional certification, such as Six Sigma, Quality Engineer, or Quality Auditor
• Analytical, problem-solving, and decision-making skills

Core Competency Requirements :

• Plan, execute, and oversee inspection and testing of incoming and outgoing product to confirm quality conformance to specifications and quality deliverables
• Assist operations and local quality function in tracking, documenting, and reporting quality levels as well as CSR, environmental and health and safety goals/KPIs
• Analyze and investigate product complaints or reported quality issues to ensure closure in accordance with company guidelines and external regulatory requirements
• Develop or update company complaint and inspection procedures to ensure capture and investigation, as well as proper documentation of complaints
• Monitor risk-management procedures, and maintain and analyze problem logs to identify and report recurring issues to management and product development
• Provide training and support to quality assurance team on systems, policies, procedures, and core processes